Previous Research
Citizens’ Charter 2010

The citizens’ charter survey was carried out in Bangladesh and Nepal simultaneously during November 2009 – February 2010. It was a household questionnaire survey with 1,000 sample size measuring citizen responsiveness and service delivery at city corporations and municipal levels in Bangladesh. The study covered only urban areas in 4 City Corporations-Dhaka, Chittagong, Khulna and Rajshahi, and 4 Pourashabhas- Narayanganj, Gazipur, Satkhira and Sherpur.

Citizen's Trust in Public and Political Institutions in Bangladesh and Nepal 2009

This survey was carried out in 2009 in Bangladesh and Nepal to assess the level of citizen’s trust towards different public and private institution and services. This study covered 2,000 households and the method was a personal interview with a person who is 18 or above in a household. After selecting 21 districts from 6 divisions (Dhaka, Chittagong, Rajshahi, Khulna, Barisal, and Sylhet) and deciding the number of interviews from a district, the sample was again divided on the basis of Upazila (or sub-district), and respondents were randomly selected from households from 43 Upazilas. The study measures citizens’ trust on public institutions, citizen responsiveness, quality of governance and perspective on politics.

Citizen's Trust in Public and Political Institutions in Bangladesh, Sri Lanka and Nepal 2015

Administering the same questionnaire that was used in 2009, a follow-up study was conducted on citizen’s trust in public and political institutions in Bangladesh, Nepal and Sri Lanka in 2015 under the NORAD funded PGS project. Similar survey instruments have been administered in all three countries except a few country-specific questions. The main objectives of the survey are to map and diagnose public sector dysfunctions of the countries and to assess the satisfaction level of citizens towards different service delivery organizations as well as political and administrative institutions. The sample size was 2,800 for Bangladesh, 2,400 for Nepal and for Sri Lanka 1,800. The data collection of all these 3 countries has been completed and individual country report, as well as cross country report, will be published soon.

State of Democracy in South Asia (SDSA, Phase II) 2014

State of Democracy in South Asia (SDSA) phase II which was conducted in 2014 is a regional study to measure the level of citizens’ perception on democracy – democratic practices, norms, and practices. With financial and technical support from Lokniti-CSDS, Delhi, India on training and administering survey instrument, MPPG Program at NSU, Dhaka, Bangladesh acted as a partnering organization in conducting the research. The survey used the standard Global Barometer instrument followed by country-specific questions. The survey was cross-sectional with a targeted population of 3000.